Shipping & Delivery
How long does it take to ship my goods from Indonesia to my country ?
It depends on the delivery method you choose.
All the express delivery methods take about 3 – 7 business days to arrive
Estimates in General :
EMS or Pos Ekspor : 5 – 14 business days.
Can we pay the shipping in the destination ?
Sorry, we don’t accept payment cash on delivery ( COD ). Hope for your understanding.
Do you ship to PO Box ?
The shipment via express delivery methods such as DHL Express, EMS, Fedex, Pos Ekspor can not be sent to PO Box address.
What shipping options are available to me ?
We provide many kinds of delivery methods from Indonesia to Worldwide.
The express methods : DHL Express and FEDEX.
Postal Services such as EMS / Pos Ekspor, Mail Post and Surface.
Air Freight (from airport to airport) and Sea Freight (from port to port via container) : You can also pick up goods yourself. If you have your own forwarder or account of DHL, FEDEX. Just choose “pick up goods myself” as delivery method for your order and email us the detailed information about your forwarder or account to ship your goods out.
When can I get the information about my package online ?
Normally, as for the shipments by DHL, FEDEX and EMS / Pos Ekspor, you can get the information about your packages online within 2 days after we ship them out.
How can I trace my shipment ?
Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated with the status of your shipment after we ship goods out.
DHL Express : https://www.dhl.com/
FEDEX : https://www.fedex.com/
EMS / Pos Ekspor : Tracking site for EMS / Pos Ekspor packages : https://www.posindonesia.co.id/
Do you offer Free Shipping ?
Yes. We do special offer Free Shipping by EMS or Pos Ekspor from Indonesia to Worldwide.